WHAT IS THE TIME TO PREPARE MY ORDER FOR SHIPPING?
If the item you choose is currently available, you can expect it to ship the same day or next business day, excluding weekends. Once your order is on its way, you will receive an email with your unique tracking number. Providing the correct shipping address during checkout is crucial for a seamless delivery experience. In cases where additional information is required to facilitate shipping, our dedicated customer service team will contact you to collect the required data.

WHEN CAN I EXPECT MY ORDER?
We aim to ensure that you receive your order as quickly as possible! Allow 1-2 days for order processing. Our customer service team is ready to reach out to you to confirm sizing details, ensuring you have the perfect fit. At the moment, we anticipate worldwide delivery times between 7-14 days. However, it’s crucial to note that these times may fluctuate due to various factors, such as high demand or the distance to the shipping address. Please be aware that the aforementioned delivery times are estimates and may be subject to changes due to external factors beyond our control. We appreciate your understanding and patience in case of any delays.

WILL I POTENTIALLY INCUR CUSTOMS AND TAXES?
Our shipments originate directly from the European Union, and the prices listed on our site are tax-free in EUR. However, please be aware that you may be required to pay customs duties and taxes when your order reaches its final destination. These additional charges are determined by your local customs office. It is important to emphasize that it is your responsibility to settle these costs and taxes, as they are not included in our prices. We understand that this may raise questions, and if you wish to discuss further details or require additional information, we recommend reaching out to your local customs office. In the event that you are unfamiliar with customs regulations and choose to refuse the delivery, please be informed that you will be responsible for customs duties, taxes, and/or customs charges incurred on the package, as well as the return costs to our EU warehouse. To facilitate the process, these amounts will be deducted from the refund of your purchase. We appreciate your understanding and are ready to address any further questions.

CAN I STILL CANCEL MY ORDER?
You can receive a full refund, including shipping costs, but only if you cancel the order before shipping. Once the package is in transit with the carrier, unfortunately, we cannot process claims, issue refunds, or consider additional requests. It’s important to note that you have a 1-day window after checkout to cancel your order. For further questions or assistance, feel free to contact us via email at info@sageandivy.com. We’re here to help! WHAT INFORMATION DO WE COLLECT? We only collect, keep, use, or share information that is necessary for genuine business purposes, with your explicit consent, or when legally required. When having or creating an account: we collect your name, date of birth, email address, billing/delivery address, orders, and telephone numbers. Your login password is encrypted and inaccessible to us. It is your responsibility to protect your account information by using a strong password, not sharing it, and not using it for multiple online accounts. When placing an order: we receive your name, email address, mailing address, and product details. Credit card details for online orders are not received by us; our payment provider processes them on our behalf as a data processor. Information collected through the use of cookies in your web browser. More details about the cookies we use can be found on our website. To provide the best web experience, we collect anonymized information about your internet connection, browser, location of your computer, viewed web pages during your visit, and search terms used to access the site. Read our Cookie Policy for more details on how we collect this anonymized data via Google Analytics. During communication via social media channels: we collect your username on social media to respond to your comments, questions, or feedback. We actively use social media platforms to connect and understand what our customers think about our products and services. Before using these platforms, be sure to read their privacy policy rules to ensure you are satisfied with the treatment of your personal information.